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Quality Assurance statement

Quality Assurance Statement

We take quality seriously on this website and it’s really important to us to help you engage with the best resources available. There are so many resources out there but the ones we’ve included on this website are those that we consider to be most compatible with our mission and the website’s purpose, and which are both evidence-based, accredited by our partners, and are in common use. We’ve used the principles below as our guide to determine ‘good’ resources.

What is the National Wellbeing Hub for?

The purpose of the National Wellbeing Hub website is to help everyone working in health and social care services, and their families – practitioners, managers and colleagues in organisations of all sizes, wherever they work – and unpaid carers supporting someone at home, to find tools and resources they can use to improve mental health and wellbeing, and to get help from appropriate services that are available when they need to. Although there are many resources here that will be helpful to anybody, including those working on their own, this site is not intended as a direct source of mental health support for people who currently need it, or a comprehensive directory of support services, products or digital apps.

(If you are looking for either of the above, please contact NHS Inform)

Our principles

The content of this website is based on the Psychological First Aid framework. These are the principles we’ve used to guide what we’ve included on this website:

• Relevance – content must give users information, guidance and interventions on workplace wellbeing to equip them to take steps to support their own mental health and that of other staff in the team/workplace.

• Accuracy – resources should be technically accurate and the most up-to-date versions.

• Having a positive impact – resources should not be stigmatising in any way and should enable the user to make a positive change / choice.

• Accessibility – resources should be optimised to be read and navigated by most people and on a range of devices. Where resources have alternative formats available, this should be highlighted.
We’ve also identified some further attributes that we believe make a resource accessible, credible and trustworthy:

• Lived experience input – resources that reflect people’s lived experience in the workplace.

• Evidence-based – resources that have some form of quantitative and/or qualitative data that shows a positive evaluation by employers and/or employees.

• Externally accredited – resources with an accreditation/quality mark from a relevant external organisation.

Reviewing the resources

As well as reviewing resources for inclusion according to the above principles, we’ll also consider the resource’s purpose and agenda, and the reputation of the organisation who produced it.

When a resource is particularly long or serialised (for example, a podcast, blog or continually-updated website) we will review a reasonable proportion of it. We reserve the right to change our opinion of its suitability as and when new episodes, articles or content are added to it, but will not as a matter of course have reviewed each of these.

Please note that despite our quality assurance processes, we can’t take responsibility for links to other websites, resources or content on third party sites. Our mission is to bring you the best resources that are out there, so we take the quality assurance of them seriously.

Privacy statement

We want everyone using this website to feel confident and comfortable. This policy statement clarifies the nature of the information on this site and what, if any, implications it has.

The content of this website was last updated on 25 July 2021. It will be reviewed and revised periodically so that the content is kept up-to-date for your benefit. Please check in to this section to see if there is any change to this Privacy Statement.

To reassure you, we are not collecting any personal information about you through this website. That is not its purpose.

Below, we explain

o Our data collection status

o Cookies

Data collection: Does the National Wellbeing Hub collect personal information?

No. As a collaborative project whose purpose is to build capacity, enable and empower, The Hub does not provide assessment, treatment and care services. Therefore we are not a “data controller” for the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation 2016/679 (“Data Protection Law”). This means that we are not responsible for, and we do not control the processing of personal information.

Cookies

A ‘cookie’ is a name for a small file, usually of letters and numbers, which is downloaded onto your device, like your computer, mobile phone or tablet when you visit a website.

They let websites recognise your device, so that the sites can work more effectively, and also gather information about how you use the site. A cookie, by itself, can’t be used to identify you.

Cookies: when you use our website

We gather general, anonymous information which might include how you arrived on our site, which pages you visit, which resources you click on and which selections you make. We also use cookies to help our site run effectively. There are more details below – see Cookies.

This information is anonymous and we do not attempt to retrieve any personal information. It is used for the purpose of tracking and improving the website’s functionality, seeing what content is popular and identifying gaps. We do not identify individual visitors to our website.

How do we use cookies?

We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you come to our website and also allows us to improve the user experience.

The cookies we use

We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide. We use three of their four categories of cookies:

• Strictly necessary cookies are essential for you to move around our website and to use its features, like your account and filter preferences.

• Performance cookies collect anonymous information about how you use our site, like which pages are visited most. (As part of this, we collect information about how users arrive on our site in the first place.)

• Functionality cookies collect anonymous information that remember choices you make to improve your experience, like your text size or location. They may also be used to provide services you have asked for, such as watching a video.

• Targeting or advertising cookies collect information about where you’ve been previously on the internet. These are often used for marketing purposes but, on this website, the only thing we use these for is to see how many of our users have visited our site in the past. We don’t track, or see, any of your internet behaviour apart from on our site.

No cookies, please

You can opt out of all our cookies (except the strictly necessary ones). Instructions vary for each web browser – search the web for “control cookies in [name and version of browser]”.

But, if you choose to refuse all cookies, our website may not function for you as we would like it to.

Welcome to the Hub. We hope you’ll find the support you’re looking for. To help us improve the site and make it relevant to you, please take a minute to answer a few quick questions. Thank you.

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